Lead Capture Mobile App - Offline Mode

DO NOT DISTRIBUTE

This article is for Cadmium employees and contractors ONLY and should not be distributed.

IMPORTANT NOTE

This product is still undergoing testing, and all information shared in this article is subject to change.

The Lead Capture Mobile App allows you to collect leads offline by saving data locally on your device, which will automatically sync once you reconnect to the internet.

While Offline:

A WiFi icon with a slash will appear in the upper right corner of the app. Tap it to view additional connection details.
Lead data is saved locally on your device and marked with an unsynchronized status icon.
Data will automatically sync to the cloud when your device is online.
You will not have access to the most up-to-date lead profile data, and some leads may show a status of Profile Pending.

Lead Capture Mobile App Lead Details Screen with offline indicator and unsynched data highlighted

CADMIUM RECOMMENDS

To access current attendee profiles, it’s recommended to periodically reconnect to the internet.

While there are a number of benefits to using the Lead Capture Mobile App in offline mode, please review the Synchronizing Data to the Cloud article to understand the importance of going back online to synchronize your data.

Important Notes

If you switch devices while you have unsynchronized data, any changes made to the same data on the new device will be overwritten when the original device reconnects online.
If your phone dies with unsynchronized data, the data will remain saved locally and will sync automatically once you're back online.

CADMIUM RECOMMENDS

To avoid data synchronization issues:

Ensure your phone is sufficiently charged to sync your data.
Log out of the app before switching to a different device.

WARNING

Deleting the app before syncing your data will result in permanent data loss of any unsynchronized information.

Last modified Jun 04, 2025