Sending Custom Emails to Group Members

DO NOT DISTRIBUTE

This article is for Cadmium employees and contractors ONLY and should not be distributed.

Creating an Adhoc Email Notification

To create and schedule an adhoc email:

Navigate to the desired Group.
Select Email Group in the left-hand panel.
Select the Create New Email button.

Enter a Subject and customize the Email Body.

A list of email tags is available to insert dynamic content, such as the user’s name or group name, into the message.

Set the Date and Time for when the email should be sent.

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Use the Test Now button to send a draft copy to yourself before sending it to the group, if desired.

Select the Save button to schedule and send the email.

IMPORTANT NOTE

Custom (adhoc) emails are queued and processed every 15 minutes when the next email job runs. Delays may occur depending on system load and email volume.

Email Actions

Once a custom (adhoc) email is created, the following actions are available:

Preview - View a read-only version of the email as it will appear to recipients.
Edit - Modify the subject or content of the email.
Clone - Create a copy of the email for reuse or modification.
Delete - Remove the email from the system.

WARNING NOTE

All edits must be completed before the email is submitted to the job queue. Deleting a message must occur before the email is submitted to the job queue in order to cancel the message before it is sent.

Email Statuses

All emails will be listed with one of the following statuses:

Draft - Email is saved but not scheduled or queued.
Scheduled to send at [Date/Time] - Email is scheduled and will be processed in an upcoming email job.
Sent at [Date/Time] - Email has been delivered to recipients.

Last modified Jun 17, 2025