Testing Tables

Cadmium Is Here To Help

Please review the below table showing Cadmium’s various product lines, and the support options for each. Utilizing the correct channel for communication of your issue or service request will allow it to reach the appropriate team members as quickly as possible.

Product Line	Service Requested By	Business Hours (ET)	Supported Channels of Communication	Notes
All Product Lines	Admin Users for all product lines	24 hours/day, 7 days/week, including holidays.	Cadmium System Status Website: https://status.gocadmium.com/	Use this option to identify operational status for all product lines, including incidents and planned downtime. Cadmium’s infrastructure team monitors system activity 24/7 and reacts immediately. No need to report outages.
Eventscribe	Customer Admin	Monday-Friday 9am-5pm ET	Boomerang Ticketing System Support Website: eventscribe.support.gocadmium.com/support/home	Requests must be submitted by a myCadmium Admin User. Dedicated Virtual Support outside business hours is available as purchased and scheduled.
Eventscribe	Attendee (End-User)	Monday-Friday 9am-9pm ET	Phone: 410-638-9239 ext 2 Email: support@gocadmium.com Cadmium Support Ticketing System Support Website: eventscribe.support.gocadmium.com/support/home	Dedicated Attendee Support outside business hours is available as purchased and scheduled. Ticketing system monitored Sunday 9am–5pm ET.
LMS - Elevate	Customer Admin	Monday-Friday 9am-5pm ET	Email (Project Manager - implementation only) Email (Support): elevate-support@gocadmium.com Phone: (443) 914-2562 Support Website: elevate.support.gocadmium.com/support/home	Managed webinar support outside business hours is available as purchased and scheduled.
LMS - EthosCE	Customer Admin	Monday-Friday 9am-5pm ET	Email (Project Manager - implementation only) Phone: (267) 234-7400 Support Website: ethosce.support.gocadmium.com/support/home Jira Service Manager (DSO only) Freshdesk (DSO only)	Requests must be submitted by the Designated Support Officer (DSO).
Warpwire	Customer Admin	Monday-Friday 9am-5pm ET	Phone: (888) 265-9626 ext 2 Support Website: warpwire.support.gocadmium.com/support/home

Last modified Apr 07, 2026