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Remove Formatting on Articles

Copying and Pasting content from another document or webpage may bring unnecessary formatting to your content. Please note that the formatting from other sources may or may not render correctly on Freshdesk.

To ensure your content renders correctly, it is recommended that you clear any formatting when you first begin working on your article.

  1. Highlight and copy the code for the article.
  2. Paste the code into https://html-cleaner.com/
  3. Select Clean HTML
  4. Copy the cleaned code
  5. Return to the Freshdesk article and enter the code view
  6. Paste the clean code over the original code
  7. Apply Normal or Heading paragraph formatting as needed
  8. Preview draft to confirm the formatting is correct
Replace Me

 

Ensure that you have these cleaning options selected in the HTML-Cleaner


Replace Me

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