How to Locate an Article

Freshdesk Portals

While there are several portals listed in our Freshdesk instance, Cadmium documentation is organized into 5 separate portals.

General Cadmium documentation and product-line release notes are located in the main portal.

• Cadmium Support

Each Cadmium product line has its own Freshdesk portal.

• Elevate Support
• EthosCE Support
• EventTech (Eventscribe) Support
• Warpwire Support

Also, we have a portal dedicated to articles about EventTech Integrations.

• EventTech Integration Services

• Select the Solutions icon from the left side menu

• Use the dropdown to locate the correct portal
  • Cadmium: Cadmium Support
  • Elevate: Elevate Support
  • EthosCE: EthosCE Support Center
  • Eventscribe: EventTech Support Center
  • Warpwire: Warpwire Support Center
  • Integrations: EventTech Integration Services

Locate the Article

Each Freshdesk article is organized into categories and folders. 

To locate an article,

• Select the category from the left side menu
• Select the folder within that category
• Select the article to open the article in a new tab